SHIPPING AND RETURN POLICY

This policy is effective on November 9th 2016.

The Franz Collection GmbH’s Shipping and Return Policy explains:

The procedure by which the Franz Collection GmbH, its parent, and/or its subsidiaries, and/or its worldwide affiliates, and its directors, officers, employees, affiliates, agents, contractors, representatives, licensors, and service providers/third-party providers (hereinafter collectively referred to as “FRANZ”) processes your shipment and returns or exchanges for the orders placed with the FRANZ Online Shops or mobile apps associated with FRANZ, accessible at franzcollection.com and/or shop-eu.franzcollection.com (hereinafter collectively referred to as “FRANZ websites”).

SHIPPING

Shipping Costs

Shipping costs vary depending on the value of your order. FRANZ ships only within the mainland of the following European countries listed in the below table, excluding Ceuta, Gibraltar, Livigno, Melilla, other European islands and some postcodes in Germany*, for all orders placed with the FRANZ websites. See the tables below for shipping rates.

 

Total Order Amount

Country

       1€ ~ 200€   

      201€ ~ 500€

     501€ ~ 1000€

    1001€ ~ 2500€

      2500€ ~    

Germany*

5.50 €

Free

Free

Free

Free

Austria

8.50 €

9.00 €

10.00 €

11.00 €

15.00 €

Belgium, Holland,  Luxemburg

9.00 €

10.00 €

10.50 €

11.50 €

15.00 €

Bulgaria

38.00 €

42.00 €

47.00 €

49.50 €

53.50 €

Czech Republic

11.50 €

14.50 €

17.00 €

17.50 €

20.50 €

Denmark

10.50 €

12.00 €

15.00 €

17.00 €

21.00 €

Estonia, Latvia , Lithuania

26.50 €

27.50 €

29.50 €

30.00 €

32.50 €

Finland

29.50 €

34.00 €

39.00 €

43.50 €

54.50 €

France mainland

13.50 €

13.50 €

15.50 €

17.00 €

21.00 €

Great Britain

19.00 €

21.50 €

25.00 €

26.50 €

35.00 €

Hungary

17.50 €

24.00 €

26.50 €

27.00 €

31.50 €

Ireland

25.00 €

28.50 €

33.00 €

40.00 €

60.00 €

Italy

17.00 €

20.00 €

24.50 €

26.00 €

29.00 €

Poland

18.50 €

20.50 €

23.00 €

24.00 €

28.00 €

Portugal mainland

30.00 €

32.00 €

35.50 €

37.50 €

46.50 €

Romania

22.50 €

28.50 €

32.00 €

35.00 €

42.00 €

Slovakia

19.00 €

27.50 €

32.50 €

35.00 €

42.50 €

Slovenia

12.50 €

16.50 €

19.50 €

21.50 €

26.50 €

Spain mainland

26.50 €

29.00 €

32.50 €

35.00 €

43.50 €

Sweden

18.50 €

22.00 €

24.00 €

24.00 €

31.00 €

*Following postcodes in Germany are excluded from our delivery service: 18565 (Hiddensee), 25849 (Pellworm), 25859 (Hooge), 25863 (Langenessß), 25869 (Gröde), 25938 (Föhr), 25946 (Amrum), 25980, 25992, 25996, 25997, 25999 (Sylt) 26465 (Langeoog), 26474 (Spiekeroog), 26486 (Wangerooge), 26548 (Norderney), 26571 (Juist), 26579 (Baltrum), 26757 (Borkum), 27498 (Helgoland) and 78266 (Büsingen am Hochrhein).

Standard Shipping Costs

Our shipping and processing charges are based on the total amount of your purchase. You will receive an email confirmation verifying that your order has been shipped. In the case of back-ordered items, items ordered together may not always be shipped together. The shipping cost of your order will be added and displayed at checkout. 

Shipping

Every package is insured and orders are delivered door-to-door; consequently, FRANZ does not accept orders that are to be shipped to a P.O. Box. Orders must ship to a single address located in the countries listed in the above table, with limitation. If your shipping address is out of our deliverable territories, please contact our customer service at mail@franzcollection.de.

Shipping Errors & Disputes

It is the responsibility of the customer to ensure the accuracy of the shipping address at the time of purchase. In the event a customer enters and confirms an order with the wrong shipping address and fails to notify FRANZ before the order is packaged and shipped, the customer will be held responsible for any additional shipping costs related to returning the incorrectly shipped order and/or additional shipping costs related to shipping a new order (if required) to the correct address.

FRANZ uses reliable delivery services that offer sophisticated tracking systems to monitor the status and confirm the delivery of all shipments. Once an order leaves our warehouse, the responsibility for delivering the order lies with the delivery service. Accordingly, in the event a customer claims an order was not received, the tracking information, along with any delivery confirmation, in the delivery service's tracking system will serve as the proof of delivery.

Delivery

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through acts of nature, inherent system faults/failures, or unforeseen irregularities on the part of our delivery partners. FRANZ can assume no liability in such cases. As a precaution, FRANZ recommends that you place orders to be delivered to remote locations as early as possible, as well as take into account the extra demands placed upon delivery services during peak times (such as around Christmas or other holidays).

Standard Delivery

Your order should arrive in approximately 5-10 business days after shipping. You will receive an email confirmation verifying that your order has been shipped. Additional charges may be assessed if more than one attempt is made for delivery.

Public Holidays

Please note that your order cannot be processed by us or by our delivery partner on public holidays in Bavaria, Germany and in the shipping destination. Therefore, the following days in Bavaria do not count as business days for us to process the order:

New Year's Day
Epiphany
Good Friday Easter
Easter Monday
Labor Day
Ascension Day
White Monday
Corpus Christi
The Assumption of the Blessed Virgin Mary
German Unity Day
All Saints’ Day 
Christmas Eve
Christmas Day
Boxing Day
New Year's Eve      
 

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason. Items made to your specification (such as in the case of commissioned and bespoke pieces) and pierced jewelry (such as earrings) are not applicable. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. To exercise the right of withdrawal, you must inform us (Franz Collection GMBH, Ludwigstraße 67, D-90402 Nürnberg, Germany, TEL.: +49-911-240300-0, FAX: +49-911-240-300-10, E-MAIL: mail@franzcollection.de) WITH A CLEAR STATEMENT (E.G. A LETTER SENT BY POST, A FAX OR AN E-MAIL) ABOUT YOUR DECISION TO CANCEL YOUR CONTRACT. YOU MAY USE THE STANDARD WITHDRAWAL FORM, THOUGH THIS IS NOT OBLIGORATORY.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal, if you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the unused goods to (FRANZ COLLECTION GMBH, Ludwigstraße 67, D-90402 Nürnberg, Germany,), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Please refer to the Model withdrawal form at the end of this document.

Breakage in Shipment or Faulty item

Upon receipt, please inspect your purchase and notify FRANZ regarding any damage within 10 days from the day of the receipt of the shipment. In the event that you receive an item that you feel is faulty, damaged, or broken, FRANZ requires clear photographic evidence of the alleged fault or damage before we can process a return. Please contact Customer Service at mail@franzcollection.de and send us picture(s) that clearly show the damaged item(s). Please also include your name, contact information, order number, and the item number(s)/item name(s) of the broken product(s). If we agree that the item(s) is faulty or damaged, we will arrange for a replacement. FRANZ will instruct how to proceed with  the product that arrives broken or damaged, is defective in any way, or is not the product that was ordered. In the event of return, Franz will pay return shipping costs. FRANZ will replace the product with a new item upon return of a damaged product. We will contact you with replacement instructions the next business day. Should you require a refund, please contact us at mail@franzcollection.de.

Repairs

FRANZ will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.

OTHER CONSIDERATIONS

Wish Lists

This service is available to registered users of the FRANZ websites. Your Wish List may contain products that may be purchased later or saved as gift ideas. Items on your Wish List can be purchased at any time by simply moving them into your Shopping Cart. Please note that the prices and availability of products are subject to change. For further information please read our Terms of Use.

Corporate Accounts

If you are interested in purchasing large quantities of our product for Corporate Gifts, please contact FRANZ at mail@franzcollection.de

 

Copyright © 2016 Franz Collection GmbH, All Rights Reserved

 #Modelwithdrawal

Model withdrawal form

 

          To FRANZ COLLECTION GMBH, Ludwigstraße 67, D-90402 Nürnberg, Germany, TEL.: +49-911-240300-0, E-MAIL: mail@franzcollection.de.        

 

          I hereby give notice that I withdraw from my contract of purchase of the following goods (*)/for the provision of the following service (*),

 

          ____________________________________________________________

  

          Ordered on (*)/received on (*)______________________________________

          Name of consumer(s)(*) ___________________________________________

          Address of consumer(s)(*) _________________________________________

 

          Signature of consumer(s)

          ___________________

          Date

 

 

          *to be filled according to actual situation.