This policy is effective on November 9th, 2016.
What information the Franz Collection GmbH, its parent, and/or its subsidiaries, and/or its worldwide affiliates, and its directors, officers, employees, affiliates, agents, contractors, representatives, licensors, and service providers/third-party providers (hereinafter referred to collectively as “FRANZ”) collect and why FRANZ collects it.
How FRANZ uses that information.
1) Examples of Information Collected:
FRANZ receives and stores any information you give on the Franz Collection Online Shop, accessible at franzcollection.com and/or shop-eu.franzcollection.com, (hereinafter collectively referred to as “FRANZ websites”) or through any other way. Ways you provide information to FRANZ include, but are not limited to, when you search for a product, create an account, create a Wish List, place an order, communicate with FRANZ by phone, email, or any other method, join our Franz Club, complete a questionnaire, survey, or contest/giveaway entry form, or register to be informed about new products or upcoming promotional offers. As a result of these actions, you may provide FRANZ with the following types of information including, but not limited to, your name(s), address(es), date of birth or age, other personal details such as ethnicity or gender or religious affiliation, credit card information or other financial information, your driver’s license or Social Security Number, name(s) and address(es) or other contact information of people or companies to whom purchases will be shipped, Wish List history, and purchase history. In creating an account, you agree to receive communications (including, but not limited to, email, phone calls, and text messages) from FRANZ. These communications include, but are not limited to, promotions, updates, newsletters, event information, information about your order and its delivery status, surveys, and other special offers. When you open emails from us, FRANZ may receive confirmation that you have opened and viewed correspondence from us. If you update your account information, FRANZ may retain your previous information for our records. FRANZ may also retain copies of correspondence from you including, but not limited to, emails or questions or comments sent to FRANZ by you. You may choose not to give FRANZ information, but then you may not be able to use all the features of the FRANZ websites, and FRANZ may not be able to provide you with the requested products, services, or information. Even if you opt-out of marketing communications, newsletters, or updates, FRANZ may still contact you to send important information regarding the operation and/or administration of your account or other non-marketing information.
FRANZ may combine information FRANZ collects from other sources with information you have shared with us. For instance, if you purchase an item from the FRANZ websites FRANZ may possibly link your purchase from the FRANZ websites to other purchases you have made of Franz Collection pieces in a retail store. Additionally, FRANZ may collect any data about you that is publically available, such as postings on public forums or blogs or other social media sites, even if not directly linked to the FRANZ websites.
2. How FRANZ Uses Information Collected
FRANZ employs other businesses and other individuals to perform functions on the company’s behalf. Examples include, but are not limited to, fulfilling orders, delivering packages, designing and printing promotional material and images, sending postal mail and email, analyzing data and providing marketing assistance, building and maintaining FRANZ websites, web hosting centers, fraud prevention providers, and processing payments. To successfully complete their functions on our behalf, these businesses and individuals may have access to your personal information. FRANZ has agreements with these other businesses and individuals that they can only use your personal information to fulfill functions for us.
All unsolicited reviews, comments, or other submissions, including ideas, concepts, techniques, know-how and the like, (collectively referred to as “Unsolicited materials”) shall not be treated as confidential by FRANZ and FRANZ may use such materials in any manner that it deems appropriate. In sharing these unsolicited materials with FRANZ, you void in perpetuity any rights you have to the material in terms of personal copyrights or ownership of ideas, designs, or concepts. If any unsolicited materials that you provide FRANZ are protected by a copyright, trademark, or any other proprietary rights, you agree to indemnify, defend, and hold harmless FRANZ against any claims or actions brought against FRANZ arising out of or relating to our use or possession of unsolicited materials.
Information FRANZ, or FRANZ vendors, maintains may be stored, processed or accessed both within and outside of Germany. You understand and agree that FRANZ may transfer your information within Germany or elsewhere (outside Germany) and that the laws of these countries may not afford the same level of protection as those in your country. FRANZ websites are subject to the law of Germany. In Germany, local laws may permit government and law enforcement to have access to your information. This may differ from the laws in your country.
FRANZ may share non-personally identifiable information within the FRANZ Company and with FRANZ partners and associates. Examples include, but are not limited to, instances when FRANZ may share information publically to show trends in sales, compile a list of popular items, or analyze social media engagement with FRANZ.
In the event that some, or all, of the assets of FRANZ, its parent, its subsidiaries and/or worldwide affiliates are ever sold, transferred or acquired by another company, all of our customer information may be part of the transferred assets. FRANZ may also retain a copy of such information for our records.
You have the option to unsubscribe from some newsletters or communications (unrelated to your orders with us) as well as to add or update your information in such personalized features offered to you by FRANZ such as, but not limited to, your online account, online shopping cart, or online Wish List. Please be aware that in the event that at some future point you choose to delete or opt-out of these features, it is possible that FRANZ may still have access to data from these activities in our backup systems, administrative records, or active servers. Please also be aware that if you desire to unsubscribe from our emails or opt-out of features, FRANZ may need to share your information with a third-party to comply with that request.
Other than the scenarios as set forth in this document, FRANZ will not share your information without your consent.
This document contains examples of information collected and examples of how FRANZ uses that information and does not necessarily cover every instance of methods employed to improve our website and/or improve customer service. All information collected is used to improve our product offerings, offer more personalized and tailored services, communicate with our customers, suggest products you may like, customize search results, or for other purposes.
FRANZ takes customers’ privacy seriously. FRANZ reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the FRANZ websites and your account. FRANZ employees and associates only access your information in order to fulfill orders, accept and process payments, contact you about your order(s), respond to queries, and send out communications (as set forth above). FRANZ will securely transmit your financial information, such as a credit card number, to the appropriate financial institution when processing your order and payment. However, no online interaction, e-commerce site, website, social media site, or database system is 100% secure or “hacker proof” and any information disclosed can potentially be discovered and used by persons or parties other than the intended recipient. You are responsible for protecting your personal information and your Device from unauthorized access or disclosure, misuse, or tampering. Please note that while FRANZ will periodically communicate with you, FRANZ would never ask for your financial information via e-mail. (These emails are often referred to as “phishing” or “scam” emails.) In the event FRANZ has an issue with your order, FRANZ will contact you. For other policies regarding ordering with us, please review our Shipping and Return Policy.
It is important for you to take steps to ensure there is no unauthorized access to your account with us. Be sure to sign-off when finished using the FRANZ websites. You are responsible for maintaining the privacy and confidentiality of your account(s) with FRANZ as well as ensuring authorized access to your Device and authorized access to your account(s) with us. You agree to accept responsibility for all activities that occur under your account or access information and/or all activities on your Device that can access your account, relating to any use of the FRANZ websites or any purchase of products through the FRANZ websites. In the event the confidentiality of your account or access information is compromised in any manner, you should notify our Customer Service Department immediately, as well as take other steps necessary to secure your personal and financial information.
FRANZ Collection GmbH, Customer Service email: firstname.lastname@example.org or write to us at Ludwigstraße 67, D-90402 Nürnberg, Germany
This policy applies solely to this website. Please note that certain other internet services or associated websites run by FRANZ may have additional terms and conditions regarding your use of those services, and nothing in these terms and conditions is intended to modify such additional terms and conditions.
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